FAQ | SOLA Medical Supply

Can I start with a small trial order?

Yes. Trial orders may be available depending on the product and destination country.

Do you show prices on the website?

No. This is a B2B catalogue. Please send your product list and quantity to receive the latest wholesale quotation.

Can I mix different products in one order?

Yes. Mixed orders are accepted depending on stock availability and shipping conditions.

What is the minimum order quantity?

There is no fixed MOQ for most products. Please contact us with your requirements for a customized quotation.

Do you work with distributors and resellers?

Yes. We regularly supply clinics, spas, wholesalers, distributors and beauty professionals in multiple countries.

Can I request a product that is not listed on the website?

Yes. We can help source selected aesthetic products depending on availability.

How do I request a quote?

Click any WhatsApp button and send product names, quantities and your destination country.

How quickly can I receive a quotation?

Most inquiries receive a reply within a few hours during business hours.

Do you offer wholesale pricing?

Yes. Pricing is based on product type, quantity and destination market.

Can I place a repeat order easily?

Yes. Returning customers can reorder directly through WhatsApp using previous order information.

Do you ship to Malaysia?

Yes. Malaysia is one of our primary markets and we support regular shipments.

Which countries do you ship to?

We support shipments to Malaysia, Philippines, USA, Mexico, Sweden, Myanmar, Uzbekistan and many other international destinations.

Do you provide tracking information?

Yes. Tracking details are provided once the shipment has been dispatched.

How are products packaged for shipping?

Products are packed carefully using suitable protective materials according to product requirements.

Do you support temperature-sensitive packaging?

Suitable packaging can be arranged depending on product type and shipping route.

How long does international shipping take?

Delivery time depends on destination country, customs processing and shipping method.

Can you provide shipment photos before dispatch?

Yes. Order photos and packing confirmation can be provided upon request.

Are the products authentic?

We focus on supplying authentic products from established brands and trusted supply channels.

Can I request product photos before ordering?

Yes. Product photos can be provided to help verify packaging and availability.

Do products include batch numbers and original packaging?

Available products are supplied in their original commercial packaging whenever applicable.

How can I check product availability?

Availability changes regularly. Contact us directly for the latest stock information.

What payment methods do you accept?

Available payment methods may include bank transfer, Wise, USDT, Paypal and other options depending on destination.

Can I receive a proforma invoice?

Yes. A quotation or invoice can be prepared before payment confirmation.

Do you support long-term business partnerships?

Yes. We welcome long-term cooperation with clinics, distributors and wholesale buyers.

How can I contact SOLA Medical Supply?

You can reach us through WhatsApp or the contact form on our website.

Frequently asked questions.